Help centre › Payouts and balance
Why didn’t my money come this week?
Short answer
Usually your balance was below your minimum, below zero, or still Pending, or your schedule is Only when I ask. The Payouts page and Settings → Payouts say which.In this article
Check these
| Reason | How to tell | What to do |
|---|---|---|
| Below your minimum | Settings → Payouts shows your Minimum payout | Nothing. It rides into the next one, or press Request a payout, which ignores the minimum. |
| Zero or below | Balance shows Available at or below zero | Your new payments cover it first. Why is my balance negative? |
| Still Pending | Balance shows the money under Pending | It moves to Available when your settlement delay passes. |
| Only when I ask | Settings → Payouts says so | Press Request a payout on the Payouts page. |
| On hold | Settings → Payouts says Payouts are on hold | Your balance keeps building. Write to us to have it reviewed. |
| Not verified yet | Your live payouts wait until we have verified your business | Your balance keeps building until then. |
| No bank details, or a payout came back | Settings → Payouts asks for bank details | Change the bank account we pay into. |
The minimum is no minimum unless you set one.
Where is my payout? covers a payout that was made but has not arrived.