Help centre › Payouts and balance
When will I get my money?
Short answer
We pay your balance into your bank account in Belize dollars on your payout schedule, weekly on Fridays by default. Once it is sent, we email you the bank reference.How the schedule works
A payment moves to your Available balance two days after it is taken. You can change that delay.
On your payout day, at 09:00 Belize time, we set aside your whole Available balance for a payout. A person at Secure Processing then makes the transfer. You never choose an amount: each payout is everything that is available.
Once it is sent
Your business’s owner gets an email with the amount, the bank reference and an estimated arrival: the same day for some banks, and the next business day for others. That is an estimate and not a promise, because the last step belongs to your bank.
Change your schedule
- Open Settings → Payouts in the dashboard.
- Under Schedule, choose Every day, Every week, Every month or Only when I ask.
- Choose the day, if it asks for one.
- Press Save schedule.
You may be asked for a code from your authenticator app first.
On Only when I ask, nothing is sent until someone presses Request a payout on the Payouts page.
If it did not arrive
- Check the payout’s status under Payouts.
- If there is no payout at all, see Where is my payout? for the reasons one is not sent.
- A scheduled payout below your minimum is skipped, and the money rides into the next one. There is no minimum unless you set one.
- A negative balance has to recover first, so nothing is sent until it does.