Help centre › Payouts and balance
My transfer failed or was cancelled
Short answer
Either way the money is safe and back in your Available balance. A cancelled payout goes out with your next one; a failed or returned one waits until your bank details are fixed.In this article
Cancelled
The payout says Cancelled. We called it off before the transfer was made, and our email says why. The money is back in your Available balance and goes out with your next payout. There is nothing for you to do.
Failed
The payout says Failed. The bank refused the transfer, and the payout’s page and our email say why. Payouts pause until your bank details are updated.
- Open Settings → Payouts.
- Under Update your bank details, give the right account. Change the bank account we pay into explains the steps.
Once the new account is confirmed, the money goes out with your next payout.
Returned
The payout says Returned: it was sent, and your bank sent it back. It is treated like a failed one: the money is back in your balance, and payouts pause until your bank details are updated. The payout’s page shows What came back, and if your bank kept a fee, it and our email say how much.
If it was your old account
If a payout to an account you have since replaced fails or comes back, your new details are not affected. The money goes to the new account with your next payout.