Where is my payout?

Short answer

Open Payouts in the dashboard and check the newest payout’s status. If there is no new payout, one of the reasons below is holding it back.

Verified 2 November 2026

In this article

If there is a payout

Status	What it means	What to do
Preparing	We have set the money aside. The transfer has not been made yet.	Wait. A person makes each transfer.
Sending	The transfer has been entered at our bank.	Wait for it to say Sent.
Sent	It has left our bank, and its page shows the bank reference.	Search for that reference at your own bank.
Cancelled	We called it off before the transfer.	Nothing. The money is back in Available and rides into your next payout.
Failed	The bank refused it before it left.	Read the reason on the payout’s page. The money is back in Available.
Returned	It left, and your bank sent it back.	Update your bank details. What came back, less any fee your bank kept, is in Available.

If a payout says Sent and has not reached you by the estimated arrival in our email, ask your bank about the bank reference first, then write to us.

Check these in order:

It is not due yet. The top of the Payouts page says your schedule. Payouts are cut at 09:00 Belize time on the day they are due.
Your schedule is Only when I ask. Press Request a payout on the Payouts page.
Nothing is available yet. Open Balance. Money in Pending is still waiting out its delay.
Your balance is below your minimum. A scheduled payout is skipped, and the money rides into the next one. Asking for a payout yourself ignores the minimum.
Your balance is zero or negative. There is nothing to send until new payments bring it above zero.
Payouts are on hold. The Payouts page says so, with the reason. Your balance keeps building and nothing is lost. Write to us to have the hold reviewed.
We do not have your bank details. The Payouts page says so. You give them in your activation application, under Settings → Activation. After that, change them under Settings → Payouts.
We have not finished verifying your business. Live payouts wait until we have. Your payments still count, and the money stays in your balance until then.

Rarely, a payout also waits for a few hours while we match a refund made directly at the bank to our records.