What a payment’s status means
Short answer
Only Paid means the money is yours. Every other status is a payment still in progress, or one that did not happen.Verified 1 November 2026
In this article
The statuses
| On screen | What it means, and what to do |
|---|---|
| Paid | The bank has confirmed the money, so deliver what you sold. Part of it may have been refunded since. |
| Processing | The bank has the payment, and we are waiting for its answer. Wait, because we keep checking with the bank. |
| Authenticating | Your customer is at the bank’s 3-D Secure step. Wait for them to finish. |
| Held | The money is held on the card, and has not been charged yet. Charge it, or release the hold, on the payment’s page. |
| Incomplete | Nothing has been paid yet. They may not have finished, or their card was refused. There is nothing to do unless they tell you they paid. |
| Canceled | The payment was called off, and no money moved. There is nothing to do. |
What counts as paid
We only mark a payment Paid once the bank itself has confirmed it. A customer arriving back on your website, or telling you they paid, is not the same thing.
If a card was refused
An Incomplete payment’s page says what happened, under The last attempt was refused or The last attempt did not complete. Why was a payment declined? explains the messages.