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Help centre › Payouts and balance

Change the bank account we pay into

Short answer

Open Settings → Payouts in Live mode, fill in Update your bank details with a letter or statement from your bank, and press Send for checking. We call you on the number we have on file before anything changes.
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OwnerAdministratorcan do this in Settings → PayoutsVerified 2 November 2026
In this article

Send the new details

  1. Switch to Live, and open Settings → Payouts.
  2. Under Update your bank details, choose the Bank.
  3. Enter the Name on the account. It needs to match the name of your business.
  4. Enter the Account number.
  5. Attach A letter or statement from your bank that shows the account name and number.
  6. Press Send for checking.

What happens next

The page says Being checked, and your payouts keep going to your current account until the change is approved.

  • We call the number we have on file before anything changes.
  • Everyone who manages payouts on your account gets an email about the request.
  • We check the first payout to the new account before we send it.

You can press Withdraw this request while it is being checked. If we cannot approve it, the page says so and your payouts stay where they were.

Why it takes a phone call

Changing where the money goes is the first thing someone who has taken over an account would try. The call, and the check on the first payout, are what stop it.

Test mode

Test payouts go to a simulated destination, so nothing is needed there.