Help centre › Payouts and balance
Why is my payout different from my sales?
Short answer
A payout is your Available balance, not your sales for the period: payments less our fee, less refunds, plus or minus any disputes and adjustments. Each payout’s page lists every line behind it.Verified 1 November 2026
What goes into a payout
| On screen | Effect on the payout |
|---|---|
| Payment | Adds what the customer paid, less our fee of 5%. |
| Refund | Takes off what went back to your customer. Our fee comes back with it, in proportion, unless your rate keeps it. |
| Dispute | Takes off a disputed amount, and any handling fee. |
| Dispute won | Gives a disputed amount back. |
| Adjustment | A correction we made, in either direction, with the reason recorded. |
| Payout returned | Gives back an earlier payout that was cancelled or failed. |
An example
You took BZ$1,000.00 in payments and refunded one BZ$100.00 sale.
| Line | Amount |
|---|---|
| Payments | BZ$1,000.00 |
| Our fee on those | −BZ$50.00 |
| Refund | −BZ$100.00 |
| Our fee returned on the refund | BZ$5.00 |
| This payout | BZ$855.00 |
Timing can also explain it
Your sales this week and your payout this week are usually different sets of payments. A payment taken close to your payout day may still be Pending, so it goes in the next payout, while last week’s late payments are in this one.
Prices in US dollars also look different. A payout is always in Belize dollars, at BZ$2.00 to US$1.00.
See the lines
Open Payouts, then the payout. What this covers lists every movement between the last payout and this one, and the net column adds up to the payout. The email we send when a payout goes out has the same totals.