---
id: help.payouts.where-is-it
title: "Where is my payout?"
canonical: https://docs.secureprocessing.app/help/payouts/where-is-my-payout
description: "Open  in the dashboard and check the newest payout’s status. If there is no new payout, one of the reasons below is holding it back."
last_verified: 2026-11-02
---

# Where is my payout?

Open **Payouts** in the dashboard and check the newest payout’s status. If there is no new payout, one of the reasons below is holding it back.

## If there is a payout

| Status | What it means | What to do |
|---|---|---|
| Preparing | We have set the money aside. The transfer has not been made yet. | Wait. A person makes each transfer. |
| Sending | The transfer has been entered at our bank. | Wait for it to say Sent. |
| Sent | It has left our bank, and its page shows the bank reference. | Search for that reference at your own bank. |
| Cancelled | We called it off before the transfer. | Nothing. The money is back in Available and rides into your next payout. |
| Failed | The bank refused it before it left. | Read the reason on the payout’s page. The money is back in Available. |
| Returned | It left, and your bank sent it back. | Update your bank details. What came back, less any fee your bank kept, is in Available. |

If a payout says Sent and has not reached you by the estimated arrival in our email, ask your bank about the bank reference first, then write to us.

## If there is no payout

Check these in order:

- **It is not due yet.** The top of the **Payouts** page says your schedule. Payouts are cut at 09:00 Belize time on the day they are due.
- **Your schedule is Only when I ask.** Press **Request a payout** on the **Payouts** page.
- **Nothing is available yet.** Open **Balance**. Money in Pending is still waiting out its delay.
- **Your balance is below your minimum.** A scheduled payout is skipped, and the money rides into the next one. Asking for a payout yourself ignores the minimum.
- **Your balance is zero or negative.** There is nothing to send until new payments bring it above zero.
- **Payouts are on hold.** The **Payouts** page says so, with the reason. Your balance keeps building and nothing is lost. Write to us to have the hold reviewed.
- **We do not have your bank details.** The **Payouts** page says so. You give them in your activation application, under **Settings → Activation**. After that, [change them under Settings → Payouts](https://docs.secureprocessing.app/help/payouts/change-your-bank-account.md).
- **We have not finished verifying your business.** Live payouts wait until we have. Your payments still count, and the money stays in your balance until then.

Rarely, a payout also waits for a few hours while we match a refund made directly at the bank to our records.

For developers: [Balance and payouts](https://docs.secureprocessing.app/balance-and-payouts.md)

## Related

- [When will I get my money?](https://docs.secureprocessing.app/help/payouts/when-do-i-get-paid.md)
- [Match a payout to your bank statement](https://docs.secureprocessing.app/help/payouts/match-to-your-bank-statement.md)
- [Your balance in plain words](https://docs.secureprocessing.app/help/payouts/your-balance.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payout’s id and the date you expected it.