---
id: help.payouts.bank
title: "Change the bank account we pay into"
canonical: https://docs.secureprocessing.app/help/payouts/change-your-bank-account
description: "Open  in Live mode, fill in  with a letter or statement from your bank, and press . We call you on the number we have on file before anything changes."
last_verified: 2026-11-02
---

# Change the bank account we pay into

Open **Settings → Payouts** in Live mode, fill in **Update your bank details** with a letter or statement from your bank, and press **Send for checking**. We call you on the number we have on file before anything changes.

Who can: Owner, Administrator can do this in [Settings → Payouts](https://dashboard.secureprocessing.app/settings/payouts).

## Send the new details

1. Switch to **Live**, and open **Settings → Payouts**.
2. Under **Update your bank details**, choose the **Bank**.
3. Enter the **Name on the account**. It needs to match the name of your business.
4. Enter the **Account number**.
5. Attach **A letter or statement from your bank** that shows the account name and number.
6. Press **Send for checking**.

## What happens next

The page says **Being checked**, and your payouts keep going to your current account until the change is approved.

- We call the number we have on file before anything changes.
- Everyone who manages payouts on your account gets an email about the request.
- We check the first payout to the new account before we send it.

You can press **Withdraw this request** while it is being checked. If we cannot approve it, the page says so and your payouts stay where they were.

## Why it takes a phone call

Changing where the money goes is the first thing someone who has taken over an account would try. The call, and the check on the first payout, are what stop it.

## Test mode

Test payouts go to a simulated destination, so nothing is needed there.

## Related

- [Where is my payout?](https://docs.secureprocessing.app/help/payouts/where-is-my-payout.md)
- [Match a payout to your bank statement](https://docs.secureprocessing.app/help/payouts/match-to-your-bank-statement.md)
- [Turn on two-step verification](https://docs.secureprocessing.app/help/security/turn-on-two-step-verification.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with your business’s name and the bank you are moving to.