---
id: help.payouts.failed
title: "My transfer failed or was cancelled"
canonical: https://docs.secureprocessing.app/help/payouts/a-payout-failed-or-was-cancelled
description: "Either way the money is safe and back in your Available balance. A cancelled payout goes out with your next one; a failed or returned one waits until your bank details are fixed."
last_verified: 2026-11-02
---

# My transfer failed or was cancelled

Either way the money is safe and back in your Available balance. A cancelled payout goes out with your next one; a failed or returned one waits until your bank details are fixed.

Who can: Owner, Administrator can update bank details in [Settings → Payouts](https://dashboard.secureprocessing.app/settings/payouts).

## Cancelled

The payout says **Cancelled**. We called it off before the transfer was made, and our email says why. The money is back in your Available balance and goes out with your next payout. There is nothing for you to do.

## Failed

The payout says **Failed**. The bank refused the transfer, and the payout’s page and our email say why. Payouts pause until your bank details are updated.

1. Open **Settings → Payouts**.
2. Under **Update your bank details**, give the right account. [Change the bank account we pay into](https://docs.secureprocessing.app/help/payouts/change-your-bank-account.md) explains the steps.

Once the new account is confirmed, the money goes out with your next payout.

## Returned

The payout says **Returned**: it was sent, and your bank sent it back. It is treated like a failed one: the money is back in your balance, and payouts pause until your bank details are updated. The payout’s page shows **What came back**, and if your bank kept a fee, it and our email say how much.

## If it was your old account

If a payout to an account you have since replaced fails or comes back, your new details are not affected. The money goes to the new account with your next payout.

For developers: [Balance and payouts](https://docs.secureprocessing.app/balance-and-payouts.md)

## Related

- [Where is my payout?](https://docs.secureprocessing.app/help/payouts/where-is-my-payout.md)
- [Change the bank account we pay into](https://docs.secureprocessing.app/help/payouts/change-your-bank-account.md)
- [Emails we send about payouts](https://docs.secureprocessing.app/help/payouts/payout-emails.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payout’s id.