Hold now, charge later
Short answer
A hold sets money aside on your customer’s card without taking it, for a deposit or a tour whose final price you do not know yet. You then charge it, in full or in part, or release it.Where a hold comes from
Your developer places a hold when they take a payment through your website. A payment link and an invoice always take the money straight away, so they never make one.
A payment that is holding money says Held.
Charge it
- Open the payment under Payments.
- Check the Amount to capture. It starts at the whole amount held.
- Press Capture.
If you capture less than the amount held, the rest goes back to your customer.
Release it
If you will not charge anything, tick I’m sure and press Release the hold. Nothing is charged, and it cannot be undone.
It does not last for ever
Your customer’s own bank decides how long a hold lasts, typically two weeks to a month. After that the money goes back to them whether you charged it or not, so capture as soon as you know the amount.