I can’t see a button or a page
Short answer
Your role probably does not include it: the dashboard hides what your role cannot do. Ask your business’s owner or an administrator to do it for you, or to change your role.Verified 2 November 2026
In this article
Check your role
Team roles lists what each role can do. Some common ones:
| You cannot | Because |
|---|---|
| Refund a payment | Only the owner, administrators and support can. |
| Change payout settings or bank details | Only the owner and administrators can. |
| Invite people or change roles | Only the owner and administrators can. |
| Make API keys | Only the owner, administrators and developers can. |
| Download reports | Viewers and support cannot. |
A page may say so: "Your role cannot…", or "not available to your role".
Check the mode and the business
- Live is greyed out: your business has not been approved for live payments yet.
- A business is missing: you may be in another one. Switch business at the top of the dashboard.
- Bank details cannot be changed: they are changed in Live mode, not Test.
Ask
Your owner or an administrator can do it for you, or change your role under Settings → Team.