---
id: help.troubleshooting.missing-button
title: "I can’t see a button or a page"
canonical: https://docs.secureprocessing.app/help/troubleshooting/i-cant-see-a-button-or-page
description: "Your role probably does not include it: the dashboard hides what your role cannot do. Ask your business’s owner or an administrator to do it for you, or to change your role."
last_verified: 2026-11-02
---

# I can’t see a button or a page

Your role probably does not include it: the dashboard hides what your role cannot do. Ask your business’s owner or an administrator to do it for you, or to change your role.

## Check your role

[Team roles](https://docs.secureprocessing.app/help/account/team-roles.md) lists what each role can do. Some common ones:

| You cannot | Because |
|---|---|
| Refund a payment | Only the owner, administrators and support can. |
| Change payout settings or bank details | Only the owner and administrators can. |
| Invite people or change roles | Only the owner and administrators can. |
| Make API keys | Only the owner, administrators and developers can. |
| Download reports | Viewers and support cannot. |

A page may say so: "Your role cannot…", or "not available to your role".

## Check the mode and the business

- **Live is greyed out:** your business has not been approved for live payments yet.
- **A business is missing:** you may be in another one. Switch business at the top of the dashboard.
- **Bank details cannot be changed:** they are changed in Live mode, not Test.

## Ask

Your owner or an administrator can do it for you, or change your role under **Settings → Team**.

For developers: [Team roles and permissions](https://docs.secureprocessing.app/team-roles.md)

## Related

- [Team roles: who can do what](https://docs.secureprocessing.app/help/account/team-roles.md)
- [Change someone’s role or remove them](https://docs.secureprocessing.app/help/account/change-a-role-or-remove.md)
- [Test mode and live mode](https://docs.secureprocessing.app/help/getting-started/test-mode-and-live-mode.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the page you expected and your role.