Help centre › Account and team
Didn’t get an invitation?
Short answer
Check your spam folder first. If it is not there, or the link has expired, ask the person who invited you to press Resend, and use the newest email.If the email did not come
- Check your spam or junk folder.
- Check which address they invited. An invitation works only for that address.
- Ask them to press Resend under Pending invitations. If the email still does not send, the page gives them a link to send you themselves.
If the link does not work
| The page says | What to do |
|---|---|
| This invitation has expired | Ask for a new one. An invitation lasts seven days. |
| This link is not an invitation we recognise | It was withdrawn, already accepted, or replaced by a newer one. Use the newest email, or ask for a new one. |
| This invitation was sent to someone else | You are signed in with a different address. Sign in with the address that was invited, or ask for an invitation to yours. |
Accepting it
Press Sign in to accept if you already have an account, or Create an account if you do not. A new account sends you a confirmation email first. Once you are signed in, open the invitation link again to accept.
If you already belong to another business, accepting adds this one, and the others stay as they are.