After you apply: what happens next
Short answer
A person reads every application, and we email you when there is a decision or if we need more from you. We do not promise a number of days, because it depends on what we find.What the page says
Open Settings → Activation at any time:
| The page says | What it means |
|---|---|
| Your application is with us. | We have it, and a person will read it. |
| We need a little more from you. | The page says what we need. Update it and send it back. |
| Your account is active. | You are approved, and can switch to Live. |
| We could not activate this account. | We are not able to approve this application. If things have changed, write to us and a person will look at it. |
Keep using Test mode in the meantime. Nothing you do there affects your application.
When you are approved
We email your business’s owner, and the Live side of the switch starts working. You can then take real card payments.
Your team also has to use an authenticator app from then on. Anyone who has not set one up is asked to the next time they sign in, so turn on two-step verification now.
If your payouts are held
We may approve you to take payments while we finish checking your bank details, and our email says so if we do. Your payments still count and your balance keeps building. The money stays with us until that check is done.