---
id: help.getting-started.after-apply
title: "After you apply: what happens next"
canonical: https://docs.secureprocessing.app/help/getting-started/after-you-apply
description: "A person reads every application, and we email you when there is a decision or if we need more from you. We do not promise a number of days, because it depends on what we find."
last_verified: 2026-11-01
---

# After you apply: what happens next

A person reads every application, and we email you when there is a decision or if we need more from you. We do not promise a number of days, because it depends on what we find.

Who can: Owner, Administrator can answer a request in [Settings → Activation](https://dashboard.secureprocessing.app/settings/activation).

## What the page says

Open **Settings → Activation** at any time:

| The page says | What it means |
|---|---|
| Your application is with us. | We have it, and a person will read it. |
| We need a little more from you. | The page says what we need. Update it and send it back. |
| Your account is active. | You are approved, and can switch to Live. |
| We could not activate this account. | We are not able to approve this application. If things have changed, write to us and a person will look at it. |

Keep using Test mode in the meantime. Nothing you do there affects your application.

## When you are approved

We email your business’s owner, and the **Live** side of the switch starts working. You can then take real card payments.

Your team also has to use an authenticator app from then on. Anyone who has not set one up is asked to the next time they sign in, so [turn on two-step verification](https://docs.secureprocessing.app/help/security/turn-on-two-step-verification.md) now.

## If your payouts are held

We may approve you to take payments while we finish checking your bank details, and our email says so if we do. Your payments still count and your balance keeps building. The money stays with us until that check is done.

For developers: [Going live](https://docs.secureprocessing.app/activation.md)

## Related

- [Activate your account: what we ask for](https://docs.secureprocessing.app/help/getting-started/activate-your-account.md)
- [Test mode and live mode](https://docs.secureprocessing.app/help/getting-started/test-mode-and-live-mode.md)
- [Turn on two-step verification](https://docs.secureprocessing.app/help/security/turn-on-two-step-verification.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with your business’s name and the date you applied.