A refund on a US-dollar payment
Short answer
You refund a US-dollar payment in US dollars, up to what was paid. Your customer’s card is credited in Belize dollars, at the same fixed rate the payment was charged at.In this article
What you type
The refund form uses the payment’s own currency. On a US-dollar payment the Amount is in US$, and the Refund button shows it, for example Refund US$40.00.
What your customer gets
Their card was charged in Belize dollars, so it is credited in Belize dollars too, at BZ$2.00 to US$1.00. A US$40.00 refund credits BZ$80.00. The rate is fixed, so a refund never costs more or less than the payment brought in.
What leaves your balance
Your balance is in Belize dollars, so the refund comes out of it in Belize dollars, and our fee comes back with it, in proportion, unless your rate keeps it. The payment’s page and your Balance transactions show both.