---
id: help.troubleshooting.webhooks
title: "My developer says events aren’t arriving"
canonical: https://docs.secureprocessing.app/help/troubleshooting/webhooks-arent-arriving
description: "Open  and choose the endpoint. Its delivery log shows each event we sent and what your server answered, and  checks it end to end."
last_verified: 2026-11-02
---

# My developer says events aren’t arriving

Open **Developers → Webhooks** and choose the endpoint. Its delivery log shows each event we sent and what your server answered, and **Send a test event** checks it end to end.

Who can: Owner, Administrator, Developer can manage webhooks in [Developers → Webhooks](https://dashboard.secureprocessing.app/developers/webhooks).

## Check the endpoint

1. Open **Developers → Webhooks** and choose the endpoint.
2. Check its status. An endpoint that is switched off sends nothing. Turn it back on from its page.
3. Read its delivery log: what we sent, and what your server said back to each one.
4. Press **Send a test event**. It appears in the log within a few seconds.

## What the log tells you

- **Nothing sent:** no event of the kind it listens for has happened, or it is in the other mode. Test and Live have separate endpoints.
- **Your server answered with an error:** the problem is on your server. Your developer can read the answer in the log.
- **Delivered:** we sent it and your server accepted it. If your system did not act on it, the problem is after that.

We retry failed deliveries for some time, and email you if an endpoint keeps failing.

## For your developer

The [webhooks guide](https://docs.secureprocessing.app/webhooks.md#if-you-miss-some) explains retries and how to catch up on missed events.

For developers: [Webhooks](https://docs.secureprocessing.app/webhooks.md)

## Related

- [Give a developer access](https://docs.secureprocessing.app/help/account/give-a-developer-access.md)
- [Do I need a website or a developer?](https://docs.secureprocessing.app/help/getting-started/do-i-need-a-website.md)
- [I can’t see a button or a page](https://docs.secureprocessing.app/help/troubleshooting/i-cant-see-a-button-or-page.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the endpoint’s id and when the events went missing.