---
id: help.troubleshooting.link-unavailable
title: "A payment link says it’s no longer available"
canonical: https://docs.secureprocessing.app/help/troubleshooting/payment-link-no-longer-available
description: "Your customer sees \"This payment link is no longer available\" when the link is turned off, or the price it charges has been archived. Turn it back on, or send them a link that works."
last_verified: 2026-11-02
---

# A payment link says it’s no longer available

Your customer sees "This payment link is no longer available" when the link is turned off, or the price it charges has been archived. Turn it back on, or send them a link that works.

Who can: Owner, Administrator, Developer can turn a link back on in [Payment links](https://dashboard.secureprocessing.app/payment-links).

## Check the link

Open it under **Payment links**.

- **It says Off.** It was turned off. Press **Turn back on**, and the same address works again.
- **It says Active.** The price it charges may be archived. Open the product under **Products**, and look at the price’s status.

## If the price was archived

A price cannot be edited, so it may have been archived on purpose when the price changed. Either restore it, with **Restore** beside the price, or [make a new link](https://docs.secureprocessing.app/help/payment-links/create-a-payment-link.md) with the new price and send that.

## If the link is in the wrong mode

A link made in Test mode only works with test cards. Make the link again in **Live** mode for real customers.

## Something different

"This payment link has expired" is a checkout page that sat too long. [The checkout page expired](https://docs.secureprocessing.app/help/troubleshooting/the-checkout-page-expired.md) explains it.

For developers: [Payment links](https://docs.secureprocessing.app/payment-links.md)

## Related

- [Turn off a payment link](https://docs.secureprocessing.app/help/payment-links/turn-off-a-payment-link.md)
- [Products and prices](https://docs.secureprocessing.app/help/payment-links/products-and-prices.md)
- [The checkout page expired](https://docs.secureprocessing.app/help/troubleshooting/the-checkout-page-expired.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payment link’s id.