---
id: help.troubleshooting.refund-pending
title: "My refund is still pending"
canonical: https://docs.secureprocessing.app/help/troubleshooting/my-refund-is-still-pending
description: "A refund says  while we wait for the bank’s answer. The amount is already set aside, so do not refund again: it changes to  or  by itself."
last_verified: 2026-11-02
---

# My refund is still pending

A refund says **Pending** while we wait for the bank’s answer. The amount is already set aside, so do not refund again: it changes to **Succeeded** or **Failed** by itself.

Who can: Owner, Administrator, Support can refund a payment in [Payments](https://dashboard.secureprocessing.app/payments).

## What Pending means

You have made the refund, and the bank has not answered yet. Most are answered straight away. If the answer does not reach us, we keep checking with the bank until we know, which can take longer in Test mode.

While it is pending, the amount is reserved, so a second refund could not go past what was paid anyway.

## What it changes to

| Status | What it means |
|---|---|
| Succeeded | The bank accepted it. Your customer’s own bank decides when it shows on their statement. |
| Failed | The bank refused it. Nothing was returned, and the payment’s page says why. |

## Do not refund it again

A second refund sends more money back once both are answered. If it has said Pending for more than a day, write to us with the payment’s id.

For developers: [Refunds](https://docs.secureprocessing.app/refunds.md)

## Related

- [When will my customer see the refund?](https://docs.secureprocessing.app/help/refunds/when-will-my-customer-see-it.md)
- [Why was my refund refused?](https://docs.secureprocessing.app/help/refunds/why-was-my-refund-refused.md)
- [Refund a payment, in full or in part](https://docs.secureprocessing.app/help/refunds/refund-a-payment.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payment’s id and when you made the refund.