---
id: help.security.never-ask
title: "What we will never ask you for"
canonical: https://docs.secureprocessing.app/help/security/what-we-will-never-ask-for
description: "We will never ask for your password, a code from your authenticator app, a backup code or a full card number, by email, message or phone. Anyone who does is not us."
last_verified: 2026-11-02
---

# What we will never ask you for

We will never ask for your password, a code from your authenticator app, a backup code or a full card number, by email, message or phone. Anyone who does is not us.

## Never

- Your password.
- A code from your authenticator app, or a backup code.
- A full card number, yours or a customer’s.
- To sign in through a link in a message you did not ask for.
- To send money somewhere to "unlock" a payout.

## What we do ask for

- Documents and details for your [activation application](https://docs.secureprocessing.app/help/getting-started/activate-your-account.md), entered in your dashboard.
- A letter or statement when you change the bank account we pay into, also in your dashboard. We may then call you on the number we have on file, to check it was you.

## Spotting a fake

- The sender’s address or a link is not on secureprocessing.app.
- It is urgent, or threatens to close your account.
- It asks for something on the list above.

When in doubt, do not use the message’s links. Open the dashboard yourself, and forward the message to us.

## Related

- [Report a security problem](https://docs.secureprocessing.app/help/security/report-a-security-problem.md)
- [Card numbers never reach you, or us](https://docs.secureprocessing.app/help/security/card-numbers-never-reach-you.md)
- [Turn on two-step verification](https://docs.secureprocessing.app/help/security/turn-on-two-step-verification.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the message you received, forwarded to us.