---
id: help.security.report
title: "Report a security problem"
canonical: https://docs.secureprocessing.app/help/security/report-a-security-problem
description: "If you think someone else has got into your account, or you have found a weakness in Secure Processing, email  with \"Security\" in the subject."
last_verified: 2026-11-02
---

# Report a security problem

If you think someone else has got into your account, or you have found a weakness in Secure Processing, email [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with "Security" in the subject.

## If your account may have been taken over

1. Sign in, if you still can, and open **Settings → Security**.
2. Press **Sign out other devices**.
3. Change your password, and your email password, because a reset link goes to your email.
4. Check **Settings → Team** for anyone you do not know, and remove them.
5. Write to us, and say what you noticed.

If you cannot sign in, write to us straight away.

## If you get a suspicious email

We never ask for your password, your authenticator code or a card number by email. Do not press its links. Forward it to us.

## If you have found a weakness

Tell us what you found and how to see it, and give us time to fix it before telling anyone else. Do not look at, change or keep anyone else’s data while you check.

## Related

- [Turn on two-step verification](https://docs.secureprocessing.app/help/security/turn-on-two-step-verification.md)
- [Lost your phone? Get back into your account](https://docs.secureprocessing.app/help/security/lost-your-phone.md)
- [I can’t sign in](https://docs.secureprocessing.app/help/troubleshooting/i-cant-sign-in.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with what you saw and when.