---
id: help.refunds.refund-a-payment
title: "Refund a payment, in full or in part"
canonical: https://docs.secureprocessing.app/help/refunds/refund-a-payment
description: "Open the payment in the dashboard, press , then confirm the amount and the reason. A refund cannot be undone, so check the amount first."
last_verified: 2026-11-01
---

# Refund a payment, in full or in part

Open the payment in the dashboard, press **Refund this payment**, then confirm the amount and the reason. A refund cannot be undone, so check the amount first.

Who can: Owner, Administrator, Support can do this in [Payments](https://dashboard.secureprocessing.app/payments).

## Make the refund

1. Open **Payments** in the dashboard and choose the payment.
2. Press **Refund this payment**.
3. Check the **Amount**. It starts at everything that is left to refund. Lower it for a part refund.
4. Choose a **Reason**.
5. Press the **Refund** button, which shows the amount.

The payment’s page then says the refund was made, and lists it under **Refunds**.

## Things to know

- The button appears on a payment that succeeded and still has something left to refund, for a role that can refund.
- You can make several part refunds on one payment, up to what was paid.
- We email your customer a refund receipt if we have their address. The payment’s page shows whether it was sent.
- The refund comes out of your Available balance, and our fee comes back with it, in proportion, [unless your rate keeps it](https://docs.secureprocessing.app/help/refunds/do-i-get-your-fee-back.md).
- A refund does not change the payment’s status. It stays as it was, and shows how much was refunded.
- A refund of a US-dollar payment is in US dollars, and your customer’s card is credited in Belize dollars at the rate the payment was taken at.

## If the button is missing

Your role may not include refunds. Ask your business’s owner or an administrator to do it, or to change your role.

## A refund made at the bank

If someone refunds a payment directly at the bank, we find it when we next check that payment with the bank, and it appears here too. Do not refund it again.

For developers: [Refunds](https://docs.secureprocessing.app/refunds.md)

## Related

- [Do I get your fee back when I refund?](https://docs.secureprocessing.app/help/refunds/do-i-get-your-fee-back.md)
- [When will my customer see the refund?](https://docs.secureprocessing.app/help/refunds/when-will-my-customer-see-it.md)
- [Why was my refund refused?](https://docs.secureprocessing.app/help/refunds/why-was-my-refund-refused.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payment’s id and what the refund said when it did not work.