---
id: help.refunds.fee-back
title: "Do I get your fee back when I refund?"
canonical: https://docs.secureprocessing.app/help/refunds/do-i-get-your-fee-back
description: "Yes. Our fee is returned in proportion to what you refund, so a full refund returns all of it."
last_verified: 2026-11-01
---

# Do I get your fee back when I refund?

Yes. Our fee is returned in proportion to what you refund, so a full refund returns all of it.

## How it works

Our fee is 5% of a payment, with no fixed fee and no monthly fee. A refund returns the matching share of that fee to your balance.

| Example | Full refund | Part refund |
|---|---|---|
| Customer paid | BZ$100.00 | BZ$100.00 |
| Our fee | BZ$5.00 | BZ$5.00 |
| You refund | BZ$100.00 | BZ$40.00 |
| Fee returned to you | BZ$5.00 | BZ$2.00 |
| Taken from your balance | BZ$95.00 | BZ$38.00 |

Several part refunds on one payment return the fee once in total, never more than you paid.

## What is not returned

A dispute is not a refund. A chargeback takes the disputed amount through a different process, explained in [What happens to my money during a dispute](https://docs.secureprocessing.app/help/disputes/what-happens-to-my-money.md).

## If you agreed a different rate

Some negotiated rates keep the fee on a refund. Yours says which, and it never changes for a payment you have already taken.

For developers: [Refunds](https://docs.secureprocessing.app/refunds.md)

## Related

- [Refund a payment, in full or in part](https://docs.secureprocessing.app/help/refunds/refund-a-payment.md)
- [Why is my payout different from my sales?](https://docs.secureprocessing.app/help/payouts/why-is-it-different-from-my-sales.md)
- [Your balance in plain words](https://docs.secureprocessing.app/help/payouts/your-balance.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payment’s id and the fee you expected back.