---
id: help.payouts.your-balance
title: "Your balance in plain words"
canonical: https://docs.secureprocessing.app/help/payouts/your-balance
description: "Your balance has three parts: Pending is still waiting out its delay, Available goes in your next payout, and In transit has left for your bank. Open  in the dashboard to see all three."
last_verified: 2026-11-01
---

# Your balance in plain words

Your balance has three parts: Pending is still waiting out its delay, Available goes in your next payout, and In transit has left for your bank. Open **Balance** in the dashboard to see all three.

Who can: Owner, Administrator, Developer, Analyst, Viewer can see this in [Balance](https://dashboard.secureprocessing.app/balance).

## The three figures

| On screen | What it means |
|---|---|
| Pending | Taken from your customer, and still inside your settlement delay. It cannot be paid out yet. |
| Available | Yours, and paid out in your next payout. |
| In transit | Already taken out of your balance for a payout that is on its way to your bank. |

Available dropping to zero on your payout day is normal. The money has moved to In transit.

All three are in Belize dollars, even when you price in US dollars.

## What changes each figure

- **A payment** goes into Pending, less our fee. It moves to Available when its delay passes.
- **A refund** comes out of Available, even if the payment it refunds is still Pending.
- **A payout** takes everything in Available.
- **A chargeback** takes the disputed amount out of Available until the bank decides.

## Why Available can be below zero

A refund or a chargeback can take more than Available holds. A figure below zero is the amount you owe, and no payout is sent until your new payments bring it back above zero. [What happens to my money during a dispute](https://docs.secureprocessing.app/help/disputes/what-happens-to-my-money.md) explains the usual cause.

## See what moved it

**Balance transactions**, under the three figures, lists everything that has moved your balance. A payment appears once. It changes from Pending to Available when its delay passes, so nothing is counted twice.

For developers: [Balance and payouts](https://docs.secureprocessing.app/balance-and-payouts.md)

## Related

- [When will I get my money?](https://docs.secureprocessing.app/help/payouts/when-do-i-get-paid.md)
- [Why is my payout different from my sales?](https://docs.secureprocessing.app/help/payouts/why-is-it-different-from-my-sales.md)
- [What happens to my money during a dispute](https://docs.secureprocessing.app/help/disputes/what-happens-to-my-money.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the amount you expected to see and where you expected to see it.