---
id: help.payouts.emails
title: "Emails we send about payouts"
canonical: https://docs.secureprocessing.app/help/payouts/payout-emails
description: "When a payout is sent, we email the amount, the bank reference, the account it went to and when it should arrive, with a link to its statement. We also email if a payout is cancelled, fails or comes back."
last_verified: 2026-11-02
---

# Emails we send about payouts

When a payout is sent, we email the amount, the bank reference, the account it went to and when it should arrive, with a link to its statement. We also email if a payout is cancelled, fails or comes back.

Who can: Owner, Administrator, Developer, Analyst, Viewer can see this in [Payouts](https://dashboard.secureprocessing.app/payouts).

## When the money is sent

The subject says how much is on its way and the last four digits of the account. Inside:

- **Bank reference:** search for it at your bank to find the transfer.
- **Sent** and **To:** when it went, and the bank and account’s last four digits.
- **Estimated arrival:** an estimate, because the last step belongs to your bank.
- The number and total of payments and refunds it covers.
- **View payout and statement**, which opens its page and the full list of what it covers.

## When something goes wrong

| Email | What it means |
|---|---|
| A payout was cancelled | It was called off before the transfer. The money is back in your balance and goes in your next payout. |
| Your payout could not be sent | The bank refused it. Payouts pause until you update your bank details. |
| Your payout was returned by your bank | It was sent and came back. Payouts pause until you update your bank details. |

In the last two, the money is safe in your balance.

## Who gets them

Your business’s owner gets the payout emails, and others who can see your balance see them in their inbox. Each person can choose under **Settings → Notifications**, except that notices about a failed or returned payout cannot be turned off.

For developers: [Balance and payouts](https://docs.secureprocessing.app/balance-and-payouts.md)

## Related

- [Match a payout to your bank statement](https://docs.secureprocessing.app/help/payouts/match-to-your-bank-statement.md)
- [Where is my payout?](https://docs.secureprocessing.app/help/payouts/where-is-my-payout.md)
- [Change the bank account we pay into](https://docs.secureprocessing.app/help/payouts/change-your-bank-account.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payout’s id.