---
id: help.payments.customer-sees
title: "What your customer sees when they pay"
canonical: https://docs.secureprocessing.app/help/payments/what-your-customer-sees
description: "They see your business name and the amount on our page, then type their card on a secure page hosted by the bank. They come back to a page that says whether it worked."
last_verified: 2026-11-01
---

# What your customer sees when they pay

They see your business name and the amount on our page, then type their card on a secure page hosted by the bank. They come back to a page that says whether it worked.

## Step by step

1. **Our page** shows your business’s name, what they are paying for and the amount. On a payment link it also asks for their email, for the receipt.
2. They press **Pay by card**.
3. **The bank’s secure page** asks for their card. The card number goes only to the bank, and never reaches you or us.
4. **3-D Secure:** their own bank may ask them to confirm it is really them.
5. **They come back** to our page, or to your website if you set one up.

## What the last page says

| The page says | What it means |
|---|---|
| Payment received | It worked. |
| Payment authorised | The money is held on their card, for you to charge later. |
| Confirming your payment | We are waiting for the bank’s answer. The page updates by itself. |
| The payment did not go through | The card was refused, and they can try another. |

## Time limits

A checkout page lasts 24 hours. The bank’s own page lasts about twenty minutes, so if someone leaves it open too long, they start again from our page. A payment link does not expire until you turn it off.

## Afterwards

We email them a receipt once the bank has confirmed the money, and the payment appears under **Payments**.

For developers: [Accept a payment](https://docs.secureprocessing.app/accept-a-payment.md)

## Related

- [Why was a payment declined?](https://docs.secureprocessing.app/help/payments/why-was-it-declined.md)
- [Receipts your customers get](https://docs.secureprocessing.app/help/payments/receipts.md)
- [Which cards can customers use?](https://docs.secureprocessing.app/help/payments/which-cards.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payment’s id and what your customer saw.