---
id: help.payments.find
title: "Find a payment"
canonical: https://docs.secureprocessing.app/help/payments/find-a-payment
description: "Open  and type into the box at the top: your customer’s email address, the last four digits of their card, or a reference the bank gave you. Then press ."
last_verified: 2026-11-02
---

# Find a payment

Open **Payments** and type into the box at the top: your customer’s email address, the last four digits of their card, or a reference the bank gave you. Then press **Find**.

Who can: Owner, Administrator, Developer, Analyst, Support, Viewer can do this in [Payments](https://dashboard.secureprocessing.app/payments).

## Search for it

1. Open **Payments**.
2. In the box at the top, type what you have, and press **Find**.
3. Open the payment you were looking for. Press **Clear** to go back to the full list.

| You have | What to type |
|---|---|
| An email address | The one on the payment, on your customer’s record, or the one they typed at checkout. Capitals do not matter. |
| The card | Its last four digits, such as `5599`, or the way a statement shows it, such as `**** 5599`. |
| A reference from the bank | The whole reference. A payment’s own id works too. |

It finds only exact matches: part of an address or of a reference finds nothing. It shows the newest 50 that match, and says so if there are more. It searches the mode you are in, so switch to the other one if a payment is not there.

We never hold a full card number, so typing one is refused and nothing is searched. Use its last four digits.

What you type is not kept. When you leave the page, the search goes, and coming back shows the full list.

## Look through the list

1. Open **Payments**.
2. Choose a filter at the top, such as **Paid**, to narrow it down.
3. Use the amount and the date to spot it, and open it.

## From a customer

If the payment has a customer record, open **Customers**, choose them, and their payments are listed on their page.

## From a payment link or an invoice

A payment link’s page lists **Payments through this link**. An invoice’s page lists **Payments against this invoice**.

## When the bank gives you a reference

Type it into the search box. A payment’s page also shows **What the bank recorded**, so you can check it is the one they mean.

## For your bookkeeper

**Reports** has a CSV of your payments for any period. A spreadsheet is the quickest way to search a long list.

For developers: [Reports and exports](https://docs.secureprocessing.app/reports.md)

## Related

- [What a payment’s status means](https://docs.secureprocessing.app/help/payments/what-a-status-means.md)
- [Why was a payment declined?](https://docs.secureprocessing.app/help/payments/why-was-it-declined.md)
- [A customer disputed a payment: what to do now](https://docs.secureprocessing.app/help/disputes/what-to-do-now.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the bank’s reference, the amount and the date.