---
id: help.payment-links.fields
title: "Ask customers for extra details"
canonical: https://docs.secureprocessing.app/help/payment-links/ask-for-extra-details
description: "When you make a payment link, you can ask for your customer’s name and phone number, and up to three questions of your own. Their answers are saved on each payment."
last_verified: 2026-11-02
---

# Ask customers for extra details

When you make a payment link, you can ask for your customer’s name and phone number, and up to three questions of your own. Their answers are saved on each payment.

Who can: Owner, Administrator, Developer can make a payment link in [Payment links](https://dashboard.secureprocessing.app/payment-links/new).

## Set it up

On **New payment link**:

- Under **Also collect**, tick **Their name** or **Their phone number**. Their email is always collected, for the receipt.
- Under **Questions**, add up to three. For each, type the **Question**, and choose the **Answer**: **Text**, **A number** or **One of a list**. For a list, type the options, one per line. Tick **Optional** if they can leave it blank.

Then press **Create payment link**. The dashboard cannot change a link’s questions afterwards, so make a new link, or ask your developer, who can change them through the API.

## Where the answers go

Open the payment under **Payments**. The answers to your questions are under **Your metadata**, as **payment_link_fields**. They are also in the **metadata** column of the [payments export](https://docs.secureprocessing.app/help/payments/export-your-payments.md).

## Good questions to ask

- A booking date, a boat name or a table number.
- A size or a colour, as one of a list.
- Anything you would otherwise have to message them about after they paid.

Never ask for a card number or a password.

For developers: [Payment links](https://docs.secureprocessing.app/payment-links.md)

## Related

- [Create a payment link](https://docs.secureprocessing.app/help/payment-links/create-a-payment-link.md)
- [After payment: show a message or send customers to your site](https://docs.secureprocessing.app/help/payment-links/after-payment.md)
- [Products and prices](https://docs.secureprocessing.app/help/payment-links/products-and-prices.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payment link’s id.