---
id: help.invoices.void
title: "Void an invoice or write it off"
canonical: https://docs.secureprocessing.app/help/invoices/void-or-write-off
description: "Press  when an invoice should never have been sent, and  when it was owed but you will not collect it. Both stop your customer paying it and stop the reminders."
last_verified: 2026-11-02
---

# Void an invoice or write it off

Press **Void** when an invoice should never have been sent, and **Write off** when it was owed but you will not collect it. Both stop your customer paying it and stop the reminders.

Who can: Owner, Administrator, Developer, Support can do this in [Invoices](https://dashboard.secureprocessing.app/invoices).

## Which to choose

| Press | When | It then says |
|---|---|---|
| **Void** | The invoice was a mistake, and nothing was owed. | Void |
| **Write off** | The money was owed, and you will not collect it. | Uncollectible |

Both are on the invoice’s page while it is open, and neither can be undone.

## After you void it

The invoice keeps its number and stays on record. Your customer’s link says no payment is due.

An invoice that has received any money cannot be voided. Refund the payment first, then void it, or write it off instead.

## After you write it off

Your customer’s link says the invoice is no longer accepting payment, and asks them to contact you.

## A draft

A draft has its own button, **Discard**. Your customer never saw it, and it never had a number.

For developers: [Invoicing](https://docs.secureprocessing.app/invoicing.md)

## Related

- [Change an invoice after sending](https://docs.secureprocessing.app/help/invoices/change-an-invoice-after-sending.md)
- [Invoice numbers](https://docs.secureprocessing.app/help/invoices/invoice-numbers.md)
- [Refund a payment, in full or in part](https://docs.secureprocessing.app/help/refunds/refund-a-payment.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the invoice’s number.