---
id: help.invoices.reminders
title: "Invoice reminders"
canonical: https://docs.secureprocessing.app/help/invoices/invoice-reminders
description: "Once an invoice is finalised, we email your customer reminders three days before it is due, on the day, and then 3, 7 and 14 days after. They stop when it is paid, voided or written off."
last_verified: 2026-11-02
---

# Invoice reminders

Once an invoice is finalised, we email your customer reminders three days before it is due, on the day, and then 3, 7 and 14 days after. They stop when it is paid, voided or written off.

Who can: Owner, Administrator, Developer, Support can void or write off in [Invoices](https://dashboard.secureprocessing.app/invoices).

## When they go

We send a reminder three days before it is due, on the day, and then 3, 7 and 14 days after, at most one a day. Each one links to the page your customer pays on.

They start when you finalise the invoice, whether or not you have pressed **Send**. If an invoice is finalised late, your customer gets only the reminder that is due, not the ones they missed.

Reminders need a due date. An invoice without one is never reminded, so set a due date if you want us to chase it.

The invoice’s page counts them under **Reminders sent**.

## How to stop them

Reminders stop when the invoice is paid in full, voided or written off. There is no setting to turn them off for one invoice. If your customer has paid you another way, [write it off](https://docs.secureprocessing.app/help/invoices/void-or-write-off.md) so they are not chased.

A part-paid invoice still has money owing, so its reminders carry on.

## In Test mode

A reminder goes only to an address on your team, because Test mode emails nobody else.

## After the last one

Two weeks after the due date the reminders end. An invoice still unpaid by then says **Overdue**, and is worth a phone call.

For developers: [Invoicing](https://docs.secureprocessing.app/invoicing.md)

## Related

- [Create and send an invoice](https://docs.secureprocessing.app/help/invoices/create-and-send-an-invoice.md)
- [Partial payments](https://docs.secureprocessing.app/help/invoices/partial-payments.md)
- [Void an invoice or write it off](https://docs.secureprocessing.app/help/invoices/void-or-write-off.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the invoice’s number.