---
id: help.getting-started.fees
title: "How our fees work"
canonical: https://docs.secureprocessing.app/help/getting-started/how-our-fees-work
description: "Our fee is 5% of each payment, with no fixed fee and no monthly fee. You pay nothing until you are paid, and we take the fee from the payment before it reaches your balance."
last_verified: 2026-11-01
---

# How our fees work

Our fee is 5% of each payment, with no fixed fee and no monthly fee. You pay nothing until you are paid, and we take the fee from the payment before it reaches your balance.

## An example

| Step | Amount |
|---|---|
| Your customer pays | BZ$100.00 |
| Our fee | BZ$5.00 |
| Your balance gets | BZ$95.00 |

If you price in US dollars, the fee is worked out on what the card was charged in Belize dollars.

## What costs nothing

- Signing up, and Test mode
- Refunds: our fee comes back with the refund, in proportion, unless you agreed a rate that keeps it
- A payout to your bank account

## What can cost something

A chargeback you lose may carry a handling fee. It is not automatic and not a percentage, and it appears on the dispute. There is never one on a dispute you win.

Your own bank may charge you to receive a transfer. That is between you and your bank.

## If you agreed a different rate

Your own rate applies to your payments, and it never changes for a payment you have already taken.

## Related

- [Do I get your fee back when I refund?](https://docs.secureprocessing.app/help/refunds/do-i-get-your-fee-back.md)
- [Why is my payout different from my sales?](https://docs.secureprocessing.app/help/payouts/why-is-it-different-from-my-sales.md)
- [What happens to my money during a dispute](https://docs.secureprocessing.app/help/disputes/what-happens-to-my-money.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the payment’s id and the fee you expected.