---
id: help.disputes.outcome
title: "Won, lost, and the dispute fee"
canonical: https://docs.secureprocessing.app/help/disputes/won-lost-and-the-fee
description: "When the bank decides, we email you and the dispute says  or . If you win the money comes back to your balance, and if you lose it stays gone and there may be a handling fee."
last_verified: 2026-11-02
---

# Won, lost, and the dispute fee

When the bank decides, we email you and the dispute says **Won** or **Lost**. If you win the money comes back to your balance, and if you lose it stays gone and there may be a handling fee.

Who can: Owner, Administrator, Support can see this in [Disputes](https://dashboard.secureprocessing.app/disputes).

## If you win

The dispute says **Won**, and the email’s subject is "You won the chargeback on" the amount. What was held goes back to your Available balance, and goes out in your next payout.

## If you lose

The dispute says **Lost**, and our email says the bank decided it for your customer. The amount held when it opened is not returned.

## The handling fee

A lost chargeback may carry a handling fee. It is not automatic and it is not a percentage: a person decides it. If there is one, the dispute’s page and the email show it, and it comes out of your balance. There is never a fee on a dispute you win, or on an inquiry.

## An inquiry that closes

"Query closed" means the inquiry ended without a chargeback. Nothing was taken from your balance at any point.

## Where to see it

The dispute’s page shows the outcome, what the bank said if it gave a reason, and under **Balance transactions** everything the dispute did to your balance.

For developers: [Disputes](https://docs.secureprocessing.app/disputes.md)

## Related

- [What happens to my money during a dispute](https://docs.secureprocessing.app/help/disputes/what-happens-to-my-money.md)
- [Accept a dispute](https://docs.secureprocessing.app/help/disputes/accept-a-dispute.md)
- [Why is my balance negative?](https://docs.secureprocessing.app/help/disputes/why-is-my-balance-negative.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the dispute’s id or the bank case reference.