---
id: help.disputes.prevent
title: "How to prevent disputes"
canonical: https://docs.secureprocessing.app/help/disputes/how-to-prevent-disputes
description: "Most disputes start with a customer who does not recognise a charge or cannot reach you. Use a name they know, give them receipts and a way to write to you, and answer quickly."
last_verified: 2026-11-02
---

# How to prevent disputes

Most disputes start with a customer who does not recognise a charge or cannot reach you. Use a name they know, give them receipts and a way to write to you, and answer quickly.

Who can: Owner, Administrator can change your business details in [Settings → Business](https://dashboard.secureprocessing.app/settings/business).

## Be recognisable

- Set your **Business name** under **Settings → Business** to the name your customers know you by. It is on every receipt and invoice.
- Give each product a clear name and description, so the receipt says what they bought.

## Be easy to reach

- Set a **Customer support email** under **Settings → Business**. It is on every receipt, so a question comes to you rather than to their bank.
- Leave receipts on, under **Settings → Customer emails**.
- Answer messages quickly. A customer who hears nothing is the one who calls their bank.

## Be clear before they pay

- Say what they get, and when.
- Show your refund and cancellation policy where they buy.
- For a deposit or a booking, say what happens if they cancel.

## Refund when you should

If a customer is right, [refund them](https://docs.secureprocessing.app/help/refunds/refund-a-payment.md) before they ask their bank. A refund costs you the payment. A lost chargeback costs you the payment and may carry a handling fee.

## Watch for fraud

[Risk rules and lists](https://docs.secureprocessing.app/help/payments/risk-rules-and-lists.md) can block or flag payments that look wrong, and reviews let you refund before a stolen card turns into a chargeback.

For developers: [Disputes](https://docs.secureprocessing.app/disputes.md)

## Related

- [What is a dispute (chargeback)?](https://docs.secureprocessing.app/help/disputes/what-is-a-dispute.md)
- [Your business details](https://docs.secureprocessing.app/help/getting-started/your-business-details.md)
- [Receipts your customers get](https://docs.secureprocessing.app/help/payments/receipts.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with your business’s name.