---
id: help.disputes.accept
title: "Accept a dispute"
canonical: https://docs.secureprocessing.app/help/disputes/accept-a-dispute
description: "If you agree with your customer, or the evidence is not worth gathering, type ACCEPT and press . You will normally lose it, and the bank still makes the final decision."
last_verified: 2026-11-02
---

# Accept a dispute

If you agree with your customer, or the evidence is not worth gathering, type ACCEPT and press **Accept the dispute**. You will normally lose it, and the bank still makes the final decision.

Who can: Owner, Administrator, Support can accept a dispute in [Disputes](https://dashboard.secureprocessing.app/disputes).

## When it makes sense

- Your customer is right: the goods did not arrive, or you charged twice.
- The amount is small, and gathering evidence would cost you more than it.
- You have nothing that answers the reason they gave.

## How

1. Open the dispute under **Disputes**.
2. Under **Or accept it**, type ACCEPT.
3. Press **Accept the dispute**.

That tells us no evidence is coming, so we stop the reminders. You can only accept before you submit evidence.

## What it costs

Accepting moves no money by itself. A chargeback’s amount was held from your balance when it opened, and if you lose, it stays gone. A lost chargeback may carry a handling fee, which a person decides and the dispute shows. [Won, lost, and the dispute fee](https://docs.secureprocessing.app/help/disputes/won-lost-and-the-fee.md) explains.

## Changed your mind?

Write to us before the deadline, and we will tell the bank.

For developers: [Disputes](https://docs.secureprocessing.app/disputes.md)

## Related

- [A customer disputed a payment: what to do now](https://docs.secureprocessing.app/help/disputes/what-to-do-now.md)
- [Won, lost, and the dispute fee](https://docs.secureprocessing.app/help/disputes/won-lost-and-the-fee.md)
- [What happens to my money during a dispute](https://docs.secureprocessing.app/help/disputes/what-happens-to-my-money.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the dispute’s id.