---
id: help.account.emails
title: "Emails we send you and your customers"
canonical: https://docs.secureprocessing.app/help/account/emails-we-send
description: "We email your team about money, disputes, your account and security, and your customers about their payments.  lists what you can change, and  covers receipts."
last_verified: 2026-11-02
---

# Emails we send you and your customers

We email your team about money, disputes, your account and security, and your customers about their payments. **Settings → Notifications** lists what you can change, and **Settings → Customer emails** covers receipts.

Who can: Owner, Administrator can change customer emails in [Settings → Customer emails](https://dashboard.secureprocessing.app/settings/customer-emails).

## To you and your team

| About | For example |
|---|---|
| Payments | A payment is received, or needs review |
| Disputes | A chargeback or inquiry opens, its deadline is near, it is decided |
| Your money | A payout is sent, fails or comes back, your balance goes negative |
| Your account | Your application is decided, your bank details change |
| Your team and security | Someone joins or leaves, a sign-in from a new device, a live secret key is created |

Each person chooses for themselves, business by business, under **Settings → Notifications**: an email, a note in the dashboard’s inbox, or both.

Some cannot be turned off, for anyone who gets them: a payout that fails or comes back, your balance going negative, changes to your payout bank details, a live secret key made or revoked, a webhook endpoint switched off, and anything about your own sign-in. A few more are always on for your business’s owner: disputes, your payouts being paused or resumed, a change to your payout schedule, a balance adjustment, your application, and your account being restricted. Everything else, such as a payment being received or a payout being sent, can be turned off.

In Test mode, only security and developer notices are emailed. The rest appear in the inbox.

## To your customers

- **A receipt** when their card payment succeeds.
- **A refund receipt** when you refund them.
- **Invoices** you send, and [reminders](https://docs.secureprocessing.app/help/invoices/invoice-reminders.md) until they are paid.

Your owner or an administrator can turn either kind of receipt off under **Settings → Customer emails**. We recommend leaving both on: a customer with a receipt recognises the charge later, which heads off chargebacks.

In Test mode, emails to customers go only to your own team’s addresses.

## Related

- [Receipts your customers get](https://docs.secureprocessing.app/help/payments/receipts.md)
- [Emails we send about payouts](https://docs.secureprocessing.app/help/payouts/payout-emails.md)
- [Invoice reminders](https://docs.secureprocessing.app/help/invoices/invoice-reminders.md)

Still stuck? Write to [admin@secureprocessing.app](mailto:admin@secureprocessing.app) with the email’s subject and the address it went to.